Privacy Policy

At Terrific Tanzania, the protection of your personal data is paramount. This privacy policy outlines how we collect, process, and safeguard your information.

1. Controller and Contact

Controller:
Terrific Tanzania (under MARV Healing & Horizons Pvt. Ltd.)
P.O. Box 1234, Arusha, Tanzania
Email: [privacy@terrifictanzania.com]

For questions about data protection or to exercise your rights, contact us at the above email.

2. Scope of Data Protection

We process personal data (information identifying you directly/indirectly) to deliver seamless travel experiences.

3. Automated Data Collection

When you visit our website, we collect:

• URL of pages accessed
• Network latency
• Date and time of access
• Browser/device type

Purpose:

• Optimize website performance and security.
• Prevent fraud and cyberattacks.

4. Reviews and Ratings

After booking a tour, you may voluntarily rate your experience. Reviews are published anonymously unless you consent otherwise. To delete a review, contact us.

5. Customer Support

5.1 Enquiries:
We process data from emails, calls, or forms to address your requests. Data is retained for documentation and legal compliance.

5.2 Service Improvement:
We analyze anonymized queries to enhance support quality.

5.3 Translations:
Inquiries may be translated for multilingual support, adhering to data protection standards.

6. Technical Service Providers

We use trusted partners for hosting and IT services. Data is processed on secure servers under strict confidentiality agreements.

6.1 Hosting:
Our website is hosted on AWS (United States), compliant with international data security standards.

7. Bookings & Payments

7.1 Bookings:
We collect:

• Name, contact details, billing address
• Tour preferences (e.g., dates, group size)
  Data is shared with tour operators to fulfill bookings.

7.2 Payments:

• Credit Cards: Processed securely via [Local Bank/Payment Gateway]. We do not store card details.
• PayPal: Transactions handled by PayPal; we receive only confirmation and your registered email.

7.3 Chargebacks:
Disputed transactions are resolved with banks/payment providers to protect against fraud.

8. Fraud Prevention

We analyze booking data to detect and prevent fraudulent activity, ensuring secure transactions for you and our partners.

9. Cookies

We use session cookies (expire after browsing) and persistent cookies (retain preferences) to:

• Enhance website functionality.
• Personalize user experience.
  Manage cookie settings via your browser.

10. Marketing

With consent, we use cookies to measure ad performance on social media and third-party platforms. Opt out anytime via our Cookie Consent Manager.

11. CRM System

Customer data is stored in our CRM to personalize services and send relevant offers, respecting your privacy preferences.

12. Product Development

We analyze anonymized data to improve tours and marketing. Participation is optional; withdraw consent via email.

13. Data Sharing

We share data only when necessary:

• Legal Obligations: With Tanzanian authorities for legal compliance or crime prevention.
• Service Providers: Partners (e.g., hotels, guides) bound by confidentiality agreements.
• Business Transfers: During mergers/acquisitions, data is transferred under strict safeguards.

14. Data Retention

Data is deleted when no longer needed, except for legal or audit purposes. Backup copies are securely archived.

15. Your Rights

15.1 Access: Request a copy of your data.
15.2 Correction: Update inaccurate/incomplete data.
15.3 Restriction: Limit processing during disputes.
15.4 Objection: Opt out of non-essential processing.
15.5 Deletion: Erase data where permissible.

Submit requests to [privacy@terrifictanzania.com].

16. Complaints

Lodge complaints with Tanzania’s Fair Competition Commission or your local data protection authority.

Effective Date: [07-05-2025]
Updates: Revised policies will be posted on our website.

Terrific Tanzania – Crafting Unforgettable Journeys with Integrity. 🌍✨